You have the right to cancel your order within 30 days without giving a reason.

The deadline for canceling the order is 30 days from the day you received the goods, or from the day when a third party you named, who is not the carrier, has taken control of the delivered product.

To exercise your right of cancellation, you need to inform us of your decision clearly.

You can notify us of your decision by email at info@cncpaja.com.

We will reimburse your payment no later than 30 days from the day we have received the returned goods. We will use the same payment method that you used to pay for the order, and no additional fees will be charged for the refund.

Return Conditions

To ensure that the goods are returnable, please make sure that:

• The goods were purchased within the last 30 days

• The goods are in their original packaging

The following items cannot be returned:

• Products made according to the customer's specifications or clearly personalized products

• Items that, by their nature, are not suitable for return, such as perishable goods or items whose expiration date has passed

• Items that are not returnable for health or hygiene reasons and have been opened after delivery

• Items that have been inseparably mixed with other products after delivery due to their nature

We reserve the right to refuse returns that do not meet the above conditions at our discretion.

Return of Goods

You are responsible for the costs and risks associated with returning the goods. The goods must be sent to:

Tyskaksentie 14b, 02330 Espoo

We cannot be held responsible for damaged or lost products in return shipments. Therefore, we recommend using an insured and trackable delivery method. We cannot process a refund without having received the returned goods or obtained proof of return delivery.

Gifts

If the products were marked as a gift at the time of purchase and were shipped directly to you, you will receive a gift credit for the value of the return. Once the returned product is received, a gift card will be sent to you.

If the products were not marked as a gift at the time of purchase or the donor ordered them for themselves to give to you later, the refund will be sent to the donor.

Contact Us

If you have any questions about our return and refund policy, please contact us by email: info@cncpaja.com

Return and Refund Policy